Our commitment to privacy and security

How does Providers protect user data?

When you first connect your EBT account in our app, we only ask for the information required to connect to your state’s EBT portal. This information lets us read your EBT balance and past transactions, so we can display that data in an easy-to-read format in the app. We can’t move or spend any of your EBT benefits.

We ask for (and store) as little of your information as possible, and we do not store PINs, full EBT card numbers, or SSNs on our servers or in the app. We're careful about the data we collect and never sell it. For internal use, like improving the app, we ensure the data is anonymous so it can’t be traced back to you.

Your information is also protected by strong security measures. All data sent between our app and your state’s EBT portal is encrypted, which means the information is turned into a code that no one else can read. Our encryption technology also makes sure that your data has not been tampered with before it reaches Providers.

My benefits were stolen. Is that because I use Providers?

No. The Providers app never saves the information needed to make a purchase, so theft is not possible through the app. Protecting Providers users from theft is a top priority. Our company is built on earning and keeping the trust of people who use our app, and we take every measure possible to keep your data safe.

In the app, you cannot cannot spend or move your benefits, or view or change your PIN. This is because we do not store that information, and do not have access to it, meaning we can’t spend or move your benefits either.

How does EBT theft happen?

EBT theft happens most often when criminals use “card skimming” devices. EBT cards use a magnetic stripe to make purchases and withdrawals. When criminals install a card skimmer on a checkout machine, the device reads the stripe and steals the information needed to make a duplicate card. This crime can happen anywhere you swipe your EBT card, like ATMs or grocery stores.

Scammers also send text messages claiming your EBT card has been locked or that you’ve won a prize. These text messages, called “phishing attempts,” ask you to call or text a phone number to fix the problem or claim the prize. These texts are scams. Don’t respond if you get one.

Why do so many people who have benefits stolen find out through Providers?

Because Providers is the first place millions of EBT cardholders go to check their balances, it’s also the first place they notice unusually low balances or unauthorized purchases. Hackers cannot get the information needed to steal benefits from an EBT card through Providers.

Protecting you from EBT theft

The Providers app helps you keep an eye on your EBT balance and transactions easily. This way, you can quickly spot if something’s wrong, like unauthorized use of your benefits.

We’re also the only app that offers EBT transaction monitoring. We review your completed EBT transactions for any suspicious activity. If we find anything unusual, we'll send you an alert to confirm whether you made the transaction.*

Many of our users have been able to spot and report EBT theft with the help of the Providers app.

“Just recently someone was able to use almost all of my food stamps off of my EBT card while my card was in my possession and how I found out was by regularly checking my EBT balance and transaction info through the Providers app.” - Kathryn, California

Learn more about protecting yourself from EBT theft.

Have questions? Give us a call at 877-404-4137.

*Not available in all states and territories. Currently available in AL, AR, AZ, CA, CO, CT, DE, FL, GA, GU, IL, IN, KS, KY, LA, MD, ME, MI, MS, NJ, NY, OH, OK, PA, PR, SC, TN, TX, UT, and VA.

Providers is not a government agency. If you have specific questions about your SNAP case, contact your state or county human services agency.

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