Earlier Federal Benefits Pilot Program

(Last Updated February 1, 2023)

Please read this Earlier Federal Benefits Advance Program Agreement (“this Agreement”), a legal agreement that governs Propel Inc.’s (“Propel,” “we,” “us,” or “our”) “Earlier Federal Benefits Program” (this “Program”). This Agreement sets forth the additional terms and conditions that apply to your participation in the Program.

This Agreement is intended to supplement the terms and conditions contained in the Propel Terms of Use. This Program is part of Propel’s “Service” (as defined in the Propel Terms of Use).For avoidance of doubt, you specifically acknowledge that your use of this Program is subject to the disclaimers, limitation on damages, indemnity, dispute, and arbitration provisions in the Propel Terms of Use.


Propel will permit you to participate in this Program only on the condition that you accept and agree to all of the terms and conditions contained in this Agreement. If you do not agree to all of the terms and conditions contained in this Agreement, you are ineligible to participate in this Program.

Propel reserves the right to modify this Agreement at any time. Propel further reserves the right to suspend or terminate your participation in this Program at any time for any reason in Propel’s sole discretion, including without limitation, if you (i) violate this Agreement; (ii) violate the Propel Terms of Use or the terms of any other agreement(s) between you and Propel; (iii) act in a manner inconsistent with applicable laws; (iv) engage in any misconduct or wrongdoing in connection with your Account, this Program, or other services offered by Propel; (v) misuse, manufacture or otherwise fraudulently use, receive, or attempt to use or receive, a qualifying Federal Benefit;(vi) engage in any fraudulent or inappropriate use of your Account that is outside the typical usage of a bank account; or (vii) terminate your Providers Card or account with Sutton Bank.

1. Earlier Federal Benefits Program Overview

Propel’s Earlier Federal Benefits Program is an optional service that allows you to receive a loan in an amount equal to some or all of your federal benefits deposit prior to the time when that income is deposited into your Providers Card account by requesting an advance of such income (“Advance Deposit”) up to 12 days before your scheduled deposit date. To receive an Advance Deposit, you must complete the verification process outlined in Section 4, and select a deposit date (“Selected Deposit Date”) that is within 12 days of your scheduled deposit date through the Providers App.

If Propel deems you are eligible to receive the Advance Deposit, based on criteria outlined below, the Advance Deposit will be deposited into your Providers Card account (“Account”, as defined in the Propel Terms of Use) on your Selected Deposit Date.

Propel may limit the number of Advance Deposits that you can request to one per benefits pay period. Propel may decline to extend an Advance Deposit, including if we reasonably believe that such refusal is necessary or to protect you, Propel, or a third-party partner. Propel can refuse to provide an Advance Deposit if you have previously requested and received an Advance Deposit but have not repaid it in full.

There are no fees or interest associated with this Program, however fees related to services as defined by Propel Terms of Use continue to apply.

2. Eligibility

To participate in this Program, you must meet the following eligibility criteria:

a. Eligible Federal Benefits. To qualify for the Advance Deposit, you need to be receiving an “Eligible Federal Benefit” to your Providers Card account. For a federal benefit to be an Eligible Federal Benefit, it must have:

(i) a monthly deposit schedule (ii) a direct deposit switch date 10 business days prior to the scheduled deposit date, whereby any changes made to the direct deposit location after the switch date do not impact the next schedule deposit

b. Other Eligibility Criteria. To be eligible for an Advance Deposit, you must (1) have a non-suspended Providers Card Account; (2) set up your direct deposit from an agency issuing an Eligible Federal Benefit into your Providers Card Account for the upcoming benefits payment period; (3) maintain your Providers Card Account as the deposit destination until the next deposit date; and (4) provide verification of the direct deposit set up to your Providers Card Account by way of submitting evidence via your ‘my Social Security’ account (as further set forth in Section 3).

This deposit can be made by setting up direct deposit with the relevant Federal Agency via their given direct deposit enrollment and/or update process.

c. State of Residence. The Program is currently limited to 34 states. To be eligible for the program, your legal address associated with your Providers Card account must be within the following Eligible States:

DCDistrict of Columbia
NHNew Hampshire
NJNew Jersey
NYNew York
NCNorth Carolina
SCSouth Carolina

d. Maintaining Eligibility. To maintain eligibility, you must keep a positive balance in your Account. If your Account enters into a negative status (including, but not limited to being closed or suspended for any reason) after you have qualified for an Advance Deposit, but before the Advance Deposit is deposited to your Account, you are no longer eligible and forfeit the Advance Deposit.

If you do not see a notification or offer prompting you to enroll in this Program, you may contact the Providers Card Customer Support team at +1 (877) 607-4909 to enroll.

3. Verification

Verification must be submitted according to the instructions in the Providers app. Submissions made via phone, email, or any other source will not be accepted.

To complete verification, you must login to your Eligible Federal Benefit online account within the Providers App via our third-party partner Atomic. You must agree to Atomic’s terms to complete verification. Once you successfully sign in, Propel will retrieve the following required verification information from the Eligible Federal Benefit online account, which is required in full to be eligible for an Advance Deposit:

(i) direct deposit account information

(ii) upcoming benefits scheduled deposit date

(iii) upcoming benefits deposit amount

(iv) any garnishments or deductions to your upcoming benefits deposit amount

(v) past three benefits payment dates

(vi) past three benefits payment amounts

If you are unable to login to Atomic’s system to complete the verification process due to your account setup not being supported by Atomic, you will have the option to manually submit deposit verification evidence. Deposit verification evidence must be screenshots displaying details from your Eligible Federal Benefit online account containing items (i) through (vi) of the required verification information.

Verification must be submitted after the direct deposit switch date as set forth by the Federal Agency, and at least one day before your selected deposit date. If verification is not completed within this timeframe, you will not be eligible for the Advance Deposit.

In the event that verification can not be completed for any reason, you will not be eligible for the Advance Deposit. Additionally, Propel reserves the right to reject deposit verification evidence that does not meet these minimum requirements or that Propel determines appears fraudulent or falsified.

6. Advance Deposit Availability

The Advance Deposit is equal to your qualifying Eligible Federal Benefit deposit amount, but will not exceed $1,500. If your Eligible Federal Benefit deposit amount exceeds $1,500, you will be eligible for a $1,500 advance. This amount will be verified through the verification process.

Advance Deposits will appear as “Advance Deposit” in your Providers Card Account, and will be available immediately after posting to the Account. Please see your Providers Cardholder Agreement for more information on funds availability.

You have no rights or other vested legal interest in the Advance Deposit until it has been posted to your Providers Card account. The Advance Deposit has no cash value or other value of any kind until and to the extent it is actually deposited to your Providers Card account and is non-negotiable. Prior to its deposit to your Providers Card account, the Advance Deposit may not be transferred or assigned to any other party, and any attempt to do so shall be void and of no legal effect.

You may use the Advance Deposit by any means available to you through your Providers Card Account, and per the Propel Terms of Use.

7. Repayment

Advance Deposits are offered as a formal loan whereby you agree to repay Propel in full, without interest. Please review your loan agreement for more details.

An Advance Deposit is repaid in a single installment on your next Eligible Federal Benefit payday, which will be the scheduled debit date displayed to you when you confirm your advance following the verification process. If you do not receive your benefit on the specified pay day, Propel will attempt to debit your account if an Eligible Federal Benefit is detected within 14 days of the scheduled debit date. Propel will suspend your access to the Program until the Advance Deposit is repaid in full.

You release Propel from all liability and claims related to participation in this program as it pertains to your Federal Benefits status.