The Providers Guide to EBT Theft in Iowa
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My benefits were stolen off my EBT card. What can I do?

Call the Iowa EBT hotline number at 1-800-359-5802. Your state may require you to change your PIN, report your card stolen, and/or request a new card.

If your benefits were electronically stolen (e.g., through skimming or phishing) in or after October 2022, you may be eligible to apply for reimbursement. Call the number above to ask about your state's process.

What is EBT card skimming and phishing?

Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.

Does Providers protect against EBT theft?

It is not possible for Providers to facilitate theft: we never save your EBT card number and never ask for your PIN. We also never share or sell your information without your consent. to learn more about how we protect your data, please review our Privacy Policy.

This information was written based on officially published government sources, and edited to make these complicated programs easier to understand. While we work hard to ensure this information is as accurate, helpful, and up-to-date as possible, we also welcome any corrections or other feedback about how we can improve this page. Email here to provide page feedback.