The Providers Guide to EBT Theft in New York
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My benefits were stolen off my EBT card. What can I do?

  1. Call the EBT Customer Service at 1-888-328-6399 immediately to report the card stolen and request a replacement card.
  2. You may be able to apply for replacement benefits from your state. If you meet the eligibility requirements, you can apply using one of the following forms:

What is EBT card skimming and phishing?

Skimming and phishing scams are on the rise. Scammers hide skimming devices on card machines to steal your EBT information and PIN as you swipe your card, or send fraudulent texts pretending to be the government.

Does Providers protect against EBT theft?

It is not possible for Providers to facilitate theft: we never save your EBT card number or PIN, and fully encrypt any data we do collect. We also never share or sell your information without your consent. To learn more about how we protect your data, please review our Privacy Policy.

This information was compiled by Providers from publicly available government websites. Please check in with your local office if you have questions.